Bitcasino Support: Your resource for casino assistance

If you're a newbie to Bitcasino or simply seeking help for your online casino experience, our casino Help Centre is here to assist you! We offer wide casino support for all your gaming needs. Our online casino Japanese support is ready to provide answers and guidance anytime you need it.

Guide on signing up at Bitcasino

Step 1
Click on the ‘sign-up’ button.
Step 2
Fill in the sign-up form with your username, email address, date of birth, phone number (optional), strong password, and other required details. Otherwise, you can sign up via Metamask, Telegram, Apple, or Ton Keeper.
Step 3
Agree to the Terms and Conditions by checking its box. Click on the ‘Create account’ button to proceed.
Step 4
Complete the account verification process. Check your email and click on the confirmation link to activate your account.
Step 5
Return to the Bitcasino homepage and log in using your email address username and password or the other available options.
Step 6
Fund your account to start playing the thrilling games at Bitcasino.

Types of Bitcasino Bonus to maximise

At Bitcasino, we have a unique bonus system that sets us apart from other online casinos. Here are the various types of bonuses to enhance your gameplay:

Casino Boost
Enjoy special offers that boost your winnings on selected games or increase your chances of hitting big wins.
Free Spins
Get rewarded with free spins on thrilling slot games, giving you a chance to win real money without using your funds.
Free Chips
Receive free chips to play table games like blackjack or roulette without risking your balance.
Cash Bonus
Get extra funds added to your account, which can be used to play a wide range of games and boost your winnings.

Bitcasino’s Loyalty Program

When you become a member of the Bitcasino Loyalty Club, you'll earn rewards for playing your favourite games. By betting real money on slots, table games, and live casino games, you collect Loyalty Level Points. 

Remember, the more points you gather, the higher your level will be, and the more customised milestone prizes you'll receive as a reward.

Payment options available at Bitcasino

Bitcasino provides a range of easy payment options for seamless transactions on the platform. Choose from a range of secure and trusted payment methods to deposit and withdraw funds, ensuring a hassle-free gaming experience.

Virtual currency
Bitcasino accepts various virtual currencies. You can use these currencies on the platform:

Tether (USDT)


Bitcoin (BTC)


Ethereum (ETH)


Ripple (XRP)


Litecoin (LTC)




Cardano (ADA)


Dogecoin (DOGE)


Binance Coin (BNB)

usdc icon


polygon icon

The Open Network (TON)

Guide on casino transactions

Follow the simple steps below to complete your transactions:

Step 1
Choose the deposit option or click on the ‘Payment’ button on the upper right part of the Bitcasino homepage.
Step 2
Choose your preferred payment option from the choices.
Step 3
Copy and paste the unique crypto address or scan the provided QR code to proceed.
Step 4
Enter the amount you want to deposit.
Step 5
Follow the given instructions on your crypto wallet to finish the deposit process.
Step 6
Your funds will be instantly credited to your Bitcasino account.
Step 1
Proceed to the withdrawal page of the platform within the ‘Payment’ section.
Step 2
Pick your desired method from the options provided.
Step 3
Enter the amount you want to withdraw.
Step 4
Complete the needed steps to proceed with the withdrawal and receive your funds.

Frequently asked questions

Go to the Bitcasino website, click on the ‘Play now’ button, and follow the provided guide to create your account.
Withdrawal processing times can vary. However, Bitcasino aims to process withdrawals promptly.
Bitcasino strives to provide fee-free transactions for deposits and withdrawals, but it's vital to check with your chosen payment method as they may have their fees or charges.