Find out what you should do when Bitcasino cannot log in
Bitcasino understands that security is key to how trustworthy and enjoyable a casino can be. That's why we have robust security measures and focus on solid password creation for all accounts. Your unique password is a vital first line of defence, safeguarding your account from unauthorised access as you explore our game library.
Encountering login difficulties can waste time and detract from your gambling experience. Our guide addresses common security concerns and password issues to help you. Here are all the solutions for situations where you cannot log in to your Bitcasino account.
What is a Bitcasino account?
A Bitcasino account is your key to accessing our platform's unique features. Learn more about an account and its uses below.
Parts of a Bitcasino account
Basic Bitcasino accounts require a username, email, birthday and password.
Your username is how we address your profile throughout the platform, while your email is where we send notifications, site updates, and promotional offers. Your birthday helps us verify your identity as a customer and determine whether you’re of legal age to play. Last, your password is used to keep your account safe.
In addition to all of this, you’ll need to read and agree to our platform’s Terms & Conditions and Privacy Policy to formally create an account. We highly advise you to read them, as they contain guidelines on gambling, rewards, your account, and more.
After all that, you’ll have a basic Bitcasino account. You can access greater privileges on the platform by verifying your account and undergoing the Know-Your-Customer (KYC) process.
What you can do with your account
Play casino games
Bitcasino is the platform you can use to play various casino games in one place. We’ve got games like:
Each game category also has variants that make it fun, such as jackpot slots, lightning roulette, speed baccarat, and more. This is to ensure that you always have something new to try.
It’s also worth pointing out that big software providers like Evolution, Pragmatic Play, Playtech and NetEnt supply our platform’s games. With this, you can bet on high-quality, fun, safe games.
Avail of bonuses and promotions
Your account gives you access to our different bonuses and promotions across the casino. Bitcasino’s rewards include giveaways, tournaments, and weekly prizes. On the other hand, our bonuses can range from free spins, chips, rakebacks and cashback rewards.
With an account, you can browse our promotions page, find interesting offers, read their mechanics, and opt-in if necessary. The same goes for bonuses around Bitcasino.
Win prizes or play for fun
At Bitcasino, we give you the option to experience the game’s features for free with ‘fun mode’ or play for real rewards in ‘real mode’. In ‘fun mode’, you can experience the game’s core mechanics without using your funds and test out bonus features. Conversely, ‘real mode’ will have you using your funds for a chance to win real payouts.
You won’t need to log into your account to play many of our games in ‘fun mode’. However, to start betting real money wagers and gambling for real prizes, you must have a Bitcasino account.
Creating a Bitcasino account
Making a Bitcasino account is an easy process that only requires a few details and minutes of your time. See how you can make your own Bitcasino account with our guide:
What should I do if I cannot log into my Bitcasino account?
Some users have problems, such as those who can't log in to Bitcasino. Incorrect details, having your caps lock button on, and having typographical errors are some of the most common causes and solutions.
To combat this, ensure the following:
- You're using the exact username and password combination for your Bitcasino account.
- Verify your caps lock key is off, as passwords are case-sensitive.
- Make sure to double-check for typos.
Should these suggestions not work, feel free to use the 'forgot password' feature to start the password reset process. You could also contact our support channels so that we can help you regarding your account.
How do you reset the Bitcasino account password?
At Bitcasino, we allow our players to reset their Bitcasino account passwords. See the steps below on how you can do just that:
What if I do not receive the password reset email from Bitcasino?
We understand the frustration of not receiving a password reset email right after you requested it. In situations like these, here’s what you should do first:
What are the terms and conditions for changing my account password?
At Bitcasino, we prioritise account security. To ensure the legitimacy of password changes and to protect your account, we have and comply with specific terms and conditions. This includes having a Know-Your-Customer (KYC) verification and withdrawal procedures once you change your password.
For your security, we might ask you to re-verify your identity (KYC). In addition to that, a temporary 48-hour restriction on withdrawals is applied. This security measure is implemented to ensure that:
- You’re the only one making these password changes
- You’re only playing on a single allowable account at Bitcasino
- You’re not playing from a restricted region
- Even if your account is compromised, hackers won’t be able to get your funds.
How often should I change my account password?
Today's digital landscape requires healthy cybersecurity practices. While frequent password changes, like those made every 3 to 6 months, aren’t necessary at Bitcasino, we highly recommend them as they add an extra layer of protection.
Aside from keeping your account safe, there are other situations which demand immediate password updates:
- If you suspect your login information may have been exposed to a data breach.
- If you notice any unusual activity on your account, like an unrecognised login or data change.
What are the benefits of regularly updating passwords?
Prioritising security practices online is critical to keeping you and your accounts safe and reducing the chances of others accessing your account. This is especially important given the rising number of data breaches and the more innovative ways hackers try to access your accounts.
Changing your passwords at certain times can greatly enhance your account security and safeguard your personal information. Remember that regularly updating your password makes it more difficult for hackers to exploit your details and can help you lower the impact of data breaches.
How do I pick a strong password?
Selecting a good and strong password is your first step to ensuring your safety online. Here’s what you need to know to create a solid one:
- Have at least 14 or more characters
- Ensure that your password uses a mix of uppercase, lowercase, numbers and symbols
- Make sure it’s different from your other passwords
- Avoid using common words from the dictionary or words at all
- Don’t use personal information.
How safe are Bitcasino's security measures?
Bitcasino’s security measures are quite high as several layers of security are being used. This can be seen when you land on the platform’s homepage to create an account and make transactions. Read about how we keep you safe with practices like data encryption and KYC and AML policies here.
SSL Encryption
Bitcasino uses industry-standard Secure Sockets Layer (SSL) encryption technology to encrypt all data transmissions between your device and their servers. This process mixes sensitive information, like your details and IP address, making it unreadable to any unauthorised third parties who may try to access it.
Web application Firewall (WAF)
Another thing we use is a Web Application Firewall (WAF). This acts as a vigilant security shield that monitors incoming traffic and actively blocks unauthorised access attempts that aim to get your information.
KYC and AML policies
Part of being a trustworthy casino is complying with regulations that keep you and others safe. The platform uses KYC and Anti-Money Laundering (AML) policies to keep you, other players and the site safe. Specifically, these work to find potential fraud and stop it.
During the KYC process, we could ask you for several things like:
- Documents like national IDs, passports or residence permits.
- All your presented documents contain clear details, are valid upon submission, and have a clean front and back.
- A liveliness check to prove that you’re going through the KYC process and no one else.
We lower the risk of fake accounts and illegal activity by requiring all this.
On the other hand, our AML procedures help us ensure that money used on our platform is legitimate, clean, and comes from recognisable sources. We do this by tracking transaction records such as when the request was made, through which payment channels, and how much was being transferred.
2FA Authentication
Bitcasino offers Two-Factor Authentication (2FA) as an optional yet highly recommended security measure. This practice adds an extra layer of protection by requiring a unique, time-sensitive code and your standard password during the login process.
In this section, let’s discuss how you can enable 2FA at Bitcasino. We’ll use the App Authentication method and Google Authenticator as our app of choice. Add extra security to your account by following the steps below:
- Find and download the Google Authenticator app on your smartphone's App Store or Play Store. This free application is available for use.
- Log in to your Bitcasino account and navigate to the 'Account Settings' section.
- Go to the Two Factor Authentication area within the account settings and enable the ‘App Authentication’.
- Upon enabling 2FA, Bitcasino will generate a unique QR code. Open the Google Authenticator app on your smartphone and use its scanning function to capture the QR code displayed on your screen. This will link your Bitcasino account to the Google Authenticator app.
- The Google Authenticator app will create a time-sensitive, 6-digit one-time password (OTP) every 30 seconds.
- During the login process on Bitcasino, you must enter the OTP code and your standard password to complete your login securely.
