The ultimate guide to resolving Bitcasino transaction errors
Bitcasino has built a trusted name in online gambling since 2014. It stays committed to giving players a safe and smooth way to enjoy their favourite games. However, even the best platforms can run into issues. Transaction errors can happen when making deposits or withdrawals, causing stress and delays. They occur for many reasons, like slow network or wrong payment methods.Â
This guide will help you fix and avoid these errors right away. You’ll find all you need to know to get back to hassle-free gambling. Whether you use regular money or cryptocurrencies like Bitcoin (BTC), you deserve a smooth and fast experience. Keep reading to learn how to tackle these issues and enjoy an excellent user experience at Bitcasino!
What should I do if my deposit to Bitcasino is declined?Â
A declined deposit can be frustrating when you're ready to play online slots or live dealer games. The good news is that most problems have simple fixes. Checking key factors can save you time and allow you to explore the site’s services again.Â
Here’s how to fix common Bitcasino payment troubles:
Follow minimum deposit limits
Bitcasino supports various payment methods, making it easy to deposit funds. Before you make a transaction, check the minimum amount required. Each currency has its limit, and your deposit won't go through if you don’t meet it. Keep in mind that Bitcasino’s limits differ from those set by banks or crypto wallets. Always check both to stay updated and avoid issues.
Here’s a breakdown of the minimum deposit amounts for all available options:
Supported currencies | Minimum deposit |
Bitcoin (BTC) | 0.000007 BTC |
Ethereum (ETH) | 0.00013 ETH |
Litecoin (LTC) | 0.002 LTC |
Tether (USDT) | 0.25 USDT |
Tron (TRX) | 3 TRX |
Ripple (XRP) | 0.31 XRP |
Cardano (ADA) | 0.694 ADA |
Dogecoin (DOGE) | 3.535 DOGE |
Binance Coin (BNB) | 0.0009 BNB |
The Open Network (TON) | 0.18 TON |
Polygon (MATIC) | 0.32556 MATIC |
USD Coin (USDC) | 0.25 USDC |
Japanese Yen (JPY) | ¥7,000 |
The exact deposit amounts for each method are listed on Bitcasino’s cashier page. Review them before making a deposit to choose the best option for you.
Clear pending verifications
New users don’t need full KYC (Know Your Customer) checks to start betting. Verifying your email allows you to use the website. However, completing all steps early is best to avoid issues later. Go to your account settings to start the process. Prepare personal documents, like a government ID or proof of address.Â
If you’re an old user, ensure you sent all required KYC documents when you first applied. Also, clear any pending transfer requests, as they might block your deposit. Check the cashier page and your payment method to confirm everything is processed.
Only use the supported payment methodsÂ
Bitcasino only accepts certain payment methods. If your deposit is declined, make sure you’re using one of the supported options listed above. Trying to deposit using an unsupported method will cause errors. If unsure, check Bitcasino’s payment section for the most up-to-date list of accepted payment services.
Pay transaction fees
Bitcasino doesn’t charge fees but doesn’t apply to your external services. For example, ETH trades include gas fees, which go to miners who process payments. They change based on network activity, so check before sending funds. Some crypto wallets also charge costs based on the amount you send.
If your deposit fails, the fee may have cut your amount below the limit. Paying a higher fee speeds up processing and puts your request first. Before sending funds, add all costs to ensure the right amount reaches your bankroll.
Review your account status
Bitcasino follows strict policies. If your account gets flagged for unusual activity, your deposit may be blocked. To avoid this, follow all Bitcasino guidelines. If this is your first deposit, it's best to start with a small amount. Sending a large sum without past activity can lead to extra KYC checks. This helps ensure all players follow the rules and gamble responsibly. If you think your account was flagged by mistake, reach out to customer support. They can check your account and fix any issues.
Why is my Bitcasino withdrawal request not going through?Â
After a successful betting session, your game rewards should appear in your bankroll, ready for cash out. However, some withdrawals don’t go through due to common issues. Knowing what to check can help you access your winnings without delay.Â
Here are the most common Bitcasino withdrawal rejection reasons and how to fix them:
Your account isn't verified
If your request fails, check your verification status. Bitcasino cannot withdraw money from unverified accounts. As a licenced casino, they follow strict rules to provide a safe and secure betting domain. The KYC process helps prevent money laundering and proves you are a real player.Â
Here are the records you might need:
- Passport
- Driver’s licence
- Number card
- Basic resident registration card
- Proof of address
- Electricity bill
- Gas fees
- Mobile phone charges.
Completing this step unlocks all Bitcasino services beyond withdrawals. You can also claim bonuses and earn loyalty rewards to add value to your bets.
You didn't meet the minimum withdrawal requirement
Bitcasino has amount withdrawal rules for both fiat and crypto to keep transactions efficient. These limits prevent small withdrawals that could slow down the system or cause high fees.
Here are the supported withdrawal methods and their limits:
Supported currencies | Minimum withdrawal |
Bitcoin (BTC) | 0.0005 BTC |
Ethereum (ETH) | 0.01 ETH |
Litecoin (LTC) | 0.1 LTC |
Tether (USDT) | 20 USDT |
Tron (TRX) | 200 TRX |
Ripple (XRP) | 20 XRP |
Cardano (ADA) | 10 ADA |
Dogecoin (DOGE) | 100 DOGE |
Binance Coin (BNB) | 0.07 BNB |
The Open Network (TON) | 10 TON |
Polygon (MATIC) | 20 MATIC |
USD Coin (USDC) | 20 USDC |
Japanese Yen (JPY) | ¥1,000 |
Bitcasino alerts you via email or account notice if there are any updates. This keeps you informed and helps you avoid issues.
You sent funds to the wrong account or crypto address
Crypto transfers are permanent. If you send money to the wrong address, you can’t get it back. This also means you can't alter the details. When you enter the wrong wallet address, the funds are lost. To avoid this, always double-check before confirming. Always copy and paste the correct address instead of typing it manually.
Your account is suspended
Bitcasino suspends accounts if users break site rules. This can happen after too many failed logins, suspected fraud, or other rule violations. A suspended account blocks all transactions, including withdrawals. To fix this, contact Bitcasino support and ask for a review.Â
Your request didn't meet the required transaction fee
Bitcasino doesn’t charge withdrawal fees, but some payment providers do. Whether you use a bank transfer, e-wallet, or crypto, you must pay the transaction fee. The request will fail if your balance isn’t enough to cover the withdrawal and the fee. For crypto users, withdrawals have network fees that change based on blockchain activity.Â
Why am I unable to deposit or withdraw crypto on Bitcasino?Â
If you can’t deposit or withdraw crypto on Bitcasino, you’re not alone. Many players face issues that block their transactions. Since Bitcasino relies on blockchain, some issues happen outside its control.Â
Understand these Bitcasino deposit/withdrawal errors to fix them fast and keep your gameplay smooth:
Wrong transaction details
A small mistake in your transaction details can block your transfers. Crypto addresses are long and hard to type, so scanning the QR code is safer. Also, use the correct network, as each crypto runs on specific ones. Sending it to an unsupported network will cause failure or lost funds.
For example, sending USDT on ETH instead of Tron (TRX) won’t work. It's also smart to check if the recipient’s address is still active. Some wallets expire or change, and sending funds to an inactive address can cause costly issues.
Unverified crypto wallet
Some wallets require verification before allowing transactions to follow security rules. This may include linking your email, phone number, or ID. Some wallets also require manual approval for withdrawals. If so, confirm the request to complete the transfer. Always use a trusted crypto wallet like MetaMask or Coinbase to avoid problems when moving funds.
Confirmation delays
The network confirms your request before it reaches your account. It also goes through the wallet provider and the network miners to verify the transaction. The speed depends on the blockchain status and the fee you pay. Each crypto requires a set number of confirmations before the transfer is complete.
Here are the conditions:
- BTC: 3 confirmations
- LTC: 6 confirmations
- ETH and USDT: 12 confirmations
- TRX: 20 confirmations.
Restricted regions
Bitcasino holds a Curaçao gaming license, so it only works within its limits. It doesn’t allow access from certain countries to follow legal rules. If you try to use Bitcasino with a VPN (Virtual Private Network), your deposits and withdrawals may not work.
The restricted countries include:
- Afghanistan
- Australia
- Belgium
- Estonia
- France
- Germany
- Iran
- Lithuania
- Malta
- Myanmar
- Netherlands
- North Korea
- Syria
- United Kingdom
- The United States
- Yemen.
Wagering terms aren’t met
If you receive a bonus, you must bet a set amount before cashing out. Trying to withdraw early will result in a failed request. Some bonuses have expiration dates, so check the terms to use them before they last and enjoy all their benefits.
Why is my Bitcasino withdrawal taking longer than expected?Â
Bitcasino is known for smooth withdrawals, but delays can still happen. Various factors can slow down the process, and understanding them can help you find a solution faster.Â
Check the common causes below to see what might be causing a Bitcasino error:
Rejected KYC request
If Bitcasino rejects your KYC request, they will hold or block your transaction for a while. This happens if you send blurry photos, incorrect details, or incomplete records. Use a clear ID that matches your account info. Resubmit the correct documents right away to speed up the process.
Slow internet connection
If your payment request fails, try refreshing the page or switching to a stronger network. Mobile data may be slower than Wi-Fi, so connect to a stable and private internet source. Restarting your router or device can also help. If the problem continues, check if other websites load properly. If not, reach out to your internet provider.
Website maintenanceÂ
Sometimes, Bitcasino updates its system to improve security and performance. During website maintenance, withdrawals or other transaction types are delayed or unavailable. Check Bitcasino’s official channels for updates. They often announce downtimes or other page upkeep in advance, so stay informed.Â
Too many requests
Requesting too many withdrawals at once can slow down processing. The system may flag them and delay your transactions to prevent errors or fraud. If your withdrawal is still pending, wait before trying again. Contact Bitcasino customer support if the delay lasts too long.
Outdated app or wallet
Older app versions lack the latest security updates, which can cause processing issues. That’s why it’s crucial to keep your provider and crypto wallet up to date. Check for new versions in your app store or on the official website. If the issue continues, reinstall the app or update your phone software.
Can I choose a different payment method for withdrawals on Bitcasino?
While Bitcasino allows some flexibility, it’s ideal to use the same payment method for deposits and withdrawals. Withdrawing through a different service can cause failed transactions or extra identity checks. Using the same currency also keeps things simple and avoids confusion with conversion rates. If you switch methods, you might receive less money than expected. Avoid the hassle and other costly issues by sticking to your deposit method.
Why is my bank transfer withdrawal not processing?Â
Bank transfers are a great option for betting, but transactions take longer than crypto transfers as they require more details. You must provide your full name, government ID, and sometimes a selfie. Missing any of these can delay or cancel your payments. Moreover, this payment option only works on business days. When you request a deposit or cashout via bank transfer on the weekend or a holiday, you’ll need to wait.
Banks also have fraud checks that take time. This is normal, mainly for first-time or huge amount withdrawals. The delays are often part of the safety process to protect you. If you get a Bitcasino transaction error, check your account details and wait for the bank’s review.
How can I avoid future transaction issues on Bitcasino?Â
Staying proactive keeps your transactions smooth on Bitcasino. This helps you enjoy your online gaming with confidence.Â
Here are some tips to prevent transaction errors in the future.
Update your details
Make sure your contact details, like email and phone number, are correct. If anything changes, like your address or payment method, update it right away. To do this, log into your account, go to the ‘Settings’ section, and edit your profile data. Double-check that everything is accurate, mainly your banking info.
Follow all platform conditions
Bitcasino and your chosen payment method have their own conditions. These rules keep things fair and safe for everyone. Always review the terms, like deposit limits, withdrawal rules, and bonus conditions. By following them, you help the platform stay in good standing and avoid future transaction errors.
Get in touch with Bitcasino’s customer support
If you’re unsure about something or face a problem, reach out to Bitcasino’s customer support team. They’re available 24/7 via live chat for quick help. For more complex issues, email [email protected] with your profile details. Customer support can assist with anything from casino transaction errors to account problems. Contact them early to avoid bigger issues later.
Frequently Asked Questions (FAQs)
Bitcasino deposits are often instant, but third-party services or low fees may cause delays of a few hours to a couple of days.
For crypto users, transactions can't be changed, so double-check next time. For other methods, review for any fees that may have affected the total. If everything seems correct and the amount is still wrong, contact your provider to address the issue.
You can contact Bitcasino support through the live chat feature on the page or by emailing the customer team.
You’ll receive a confirmation email or text once your payment is processed. You can also check the transaction history in your account to confirm its status.
To check your transaction status, go to the 'Funds' page and click the 'See all transactions' tab. This will show the details and progress of all your past and pending payments.